VOXOS RETURNS, SHIPPING & WARRANTY

Shipping:

We provide worldwide shipping.
The shipping cost according to the location can be found below.
United Kingdom - GBP 17.50
Rest of Europe - GBP 29.00
Rest of the world - GBP 39.00


Refunds, Returns & Exchanges

We offer a 30 days returns guarantee on Voxos Smartglasses. The glasses need to be sent back to us in the original condition.
It will take up to 7 days until the money has been transferred back into your bank account.
We’ll either refund the cash onto the original payment method or offer you an exchange. Just to note PayPal refunds can take up to 30 days.
In order to process the refund 3 key points need to be considered
• Your proof of purchase
• The item should be unused, in its original packaging and in a re-sellable condition
• Any free items that came with your product unused and in a re-sellable condition.

We will not refund the delivery cost of the product.


Warranty

Should there be something wrong with the product, you can send it back to us at any time during the warranty period, which is 1 year (365 days) after purchase. We will start the investigation process when receiving the product. This process can take up to 14 days.

If the cause was a production error, we will refund you the money, exchange the product or repair it free of charge. (also after 30 days of purchase)
If the cause was not due to a manufacturing mistake we won’t be able to grant a warranty after 30 days of purchase.

How to return the item?

Please fill in the form here and we will get back to you with next steps. Please make sure the product is packed appropriately to avoid any delivery damages.


Cancellation

The order can be cancelled within 24 hours, after this period we will start the dispatching.