SHIPPING & DELIVERY
FREE TRACKED WORLDWIDE SHIPPING
We offer free tracked worldwide shipping on orders over £100 so that your package can be tracked and delivered with confidence. Please note as our Smart Bags are shipped from our Headquarters in HK, shipments do not include import and customs tax that you may incur once the package arrives in your country.
Orders must total £100 or more after discounts and promo codes are applied to qualify for free shipping. Weekend delivery is not available. Please also keep in mind that the time of day of that the order is placed may affect when the order is processed.
Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, FYB London will not grant refunds of any kind. FYB London cannot be held responsible for packages held in customs or for any customs duties owed. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country.
RETURNS & EXCHANGES
Merchandise purchased on site.com in their original condition (new, unused, unwashed, and unaltered) with tags attached must be returned within 60 days of the ship date found on the Packing List. Please include the Return Form to ensure timely processing. Refunds will be issued based on the original form of payment.
Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
For any in-store purchases, we are unable to provide refunds or exchanges via mail. Any item bought in a store must be returned directly to that store. Price adjustments will not be honoured for online purchases.
Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online store coupon can be issued to the person who received the gift. To receive an online store coupon, please include the email address that you would like the online coupon sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase, which can be redeemed only online. Please enter the coupon code in the promo code field at checkout to redeem.
The FYB London handbag one year warranty is in addition to existing consumer law rights and covers repair or replacement for damage caused by faulty workmanship or materials. This product is warranted against manufacturing faults and defects when the product is used for normal consumer use for a period of one year from the date of purchase.
Should your product be defective and to take advantage of the warranty period please return your FYB London handbag at your expense to the place of purchase.